Meet the Team

A Registered Nurse and co-founder of FAB Group, Jackie has been responsible for the development of industry leading clinical and operational processes. Her prior international business experience in the service sector has led to the relentless focus on service that Caci and FAB have today. Jackie is a pioneer with a constant drive to find a better way to deliver results for all stakeholders. She is acknowledged as one of NZ’s leading business experts in the appearance enhancement industry. Jackie was also recently selected as a Finalist in EY Entrepreneur of the Year 2016 and recently was recognised for her contribution to the industry at the New Zealand Best in Beauty Awards.

David is a co-founder of FAB Group. He has a BSc from Auckland University and an MBA from Open University (UK). David has a background in the IT industry and prior to FAB Group, was a Commercial Director for a UK based software development company. David is tenacious, creative and visionary and has a unique ability to make connections that others do not. He is the key driver in developing new ways to grow and develop the franchise and business model.

Franceska Banga recently stepped down as the chief executive of the NZ Venture Investment Fund, which she has led since its inception in 2001. She oversaw investments into over 200 start-up companies alongside 11 venture capital funds and 15 angel groups. Currently, she chairs two high growth NZ companies, Trustees Executors Ltd and FAB Group, and is also a director of Auckland Tourism, Events and Economic Development, Continuity Capital and Constellation Capital. She is also an active member of Global Women. She is a strong advocate for helping women achieve personal and career goals. With an honours degree in economics and finance, she previously worked for the New Zealand Treasury, and the Reserve Bank of New Zealand. She received an ONZM for her services to business and the community in the 2016 Queen’s Birthday honours.

Anna Campbell joined FAB Group as our first Global Chief Executive Officer in December 2017, having previously been a member of the FAB Group Board. As Global CEO, Anna will be leading our international expansion strategy as the Caci franchise grows beyond New Zealand into other markets.

Before joining the FAB Group, Anna was a member of the Warehouse Group Executive Team, where she held dual roles as Chief People Officer and Acting Chief Customer Support Officer. She holds several advisory and voluntary board positions and is a member of the Institute of Directors, HRINZ and the Association of People Professionals.

“The FAB Group is a New Zealand success story, with ambitious plans to take the brand global. It is a really exciting time for the Group and the team. 

“Everything is in place for global growth. FAB Group has a strong and supportive Board. It has fantastic brands and a culture which creates business opportunities for clinic owners who are dedicated to providing an amazing experience for their customers,” she says.

Glenice has a varied background with experience in franchising, health care and beauty education. With over 20 years in the franchising industry and having been both a franchisee and then a key figure in the establishment and growth of several franchises, she is regarded as one of New Zealand’s most experienced franchise experts. Glenice has exceptional people management skills, and cares greatly about team development. As COO Glenice is responsible for the execution of FAB Group’s ambitious strategic plan through her team.

Mark joins FAB Group from BMG Chrysalis where he was CFO for more than five years. Previous to this, Mark has worked across a broad spectrum of industries including outsourcing services to automotive to the music industry.  As Global CFO, Mark oversees all things finance from audits to budgets to bank financing. He has a real passion for ensuring all departments of the business work well together. One team, one dream!

He loves working with the people at FAB, the positive can do attitude and the sense of drive within the team is infectious and a real asset to the company.

Kendall comes from a background working as a Personal Assistant/Para Consultant within the recruitment industry. She has always had a passion for beauty therapy so the decision to join FAB Group was an easy one.

Kendall works as the Executive Assistant to both the CFO and COO along with Managing the FAB support office. She has experience in a very similar role so understands the importance of her support to the executives and wider team. She enjoys helping people and being a part of a successful, growing business while working alongside supportive, innovative and like minded people.

With over 12 years’ experience in the industry, Richard has held roles including Senior Franchisee Recruitment, Operator, Supplier and Business Development in the health and fitness industry, and has experience in growing global brands in the UK market.

Richard has an appetite for success and his interest in all aspects of the health industry. Based in London, UK, Richard will lead Franchisee Recruitment and grow the Skinsmiths brand as we expand throughout the UK. 

Michaela’s fifteen years’ international experience in the beauty, spa and appearance medicine industry has provided her with extensive knowledge. Her skills and achievements have gained her a successful career journey in all senior roles she has undertaken.

Her extensive involvement in FAB Group has allowed her to wear many different hats; roles ranging from Clinic Manager, National Trainer, Business Development Manager and National Academy Manager.

Michaela has now been appointed Business Operations Manager to help with the facilitation of taking Skinsmiths internationally to the United Kingdom. Her hybrid role will be heavily involved in the business development, operations, training and sales sectors of Skinsmiths. She is known best for her passion, dedication, vision, motivation, skills and experience which enables her to diversify in all operational projects she undertakes. She continuously analyses clinic performance to achieve even better results for our clients; which in turn results in increasing business revenue.

Following 11 years in Account Management and Senior Sales Management, Tania joined the Caci family as a Treatment Coordinator, working in one of our highest volume clinics based in Wellington. There, she was able to utilise her experience and develop her skills further. She gained a real passion for the beauty and appearance industry, and enjoyed being part of a fantastic brand that focuses on results and meeting clients expectations. 

Having graduated with a joint bachelor degree in Physiology with French, Charlotte spent one year working in a laboratory in Paris before deciding that being a lab rat was not for her. Back in London she spent the next 5 years working in creative advertising for healthcare and technology brands.

At FAB Group Charlotte’s role is to co-ordinate the launch of Skinsmiths in the UK, from finding sites for new clinics to ensuring the brand resonates with the UK market. Having been a skincare addict for her entire life, she is excited to be able to turn the weekend obsession into a career.

Dale has worked in the mechanical industry since 2007. He has valuable experience in the implementation of effective support systems and problem solving approaches. He has a passion for understanding and learning about new technology. His past experience means that he is customer focused and has a clear understanding of the importance of minimising equipment downtime.

Sarah has been with FAB Group for over 5 years in a range of roles, working across the operations and clinic side of the business. In her current role as our eLearning and Content Development Manager, she ensures that up to date best practice, policies and procedures are readily available to assist franchisees and their staff in running their businesses efficiently.

She loves the work hard, play hard attitude at FAB and working with passionate, like-minded people to achieve success.

Anita is our Product Manager, responsible for the leadership, business unit management and global launch of Skinsmiths own brand product to support international business growth plans.

She has over 15 years’ experience with multi-national FMCG companies in trade marketing, business and new product development in the skincare/ personal care category.   
 
Anita is passionate about skincare, and brings a truly international flavour being fluent in both English and Mandarin. She has worked extensively throughout the Asia Pacific region, been educated in Canada and USA, and moved to New Zealand in 2010.

Maddie has worked for Caci and Fabgroup on and off for the last 7 years in different roles, giving her a great understanding of many aspects of the business. Maddie has always had a passion for our industry and been a lover of all things skin. Now she is working as the Product Development Specialist, co-ordinating the development and manufacture of our own skincare line, Ki. This includes market research, coordinating suppliers and formulators, plus sourcing packaging. 

Maddie loves the FAB company culture and the long-term friendships she has made within the group.

Amy is an accomplished Sales and Marketing Director with extensive experience in developing and executing marketing and business plans for retail and Ecommerce, building strategies to increase sales in SMEs and developing new channels for business. Her specialty is relationship building, leveraging brand alignment and business to business opportunities.

With over 10 years successful history in high pressure competitive markets she is used to working with international brands and driving sales through retail. She is extremely passionate about woman in business, and being part of very successful teams who like to challenge the status quo.

Darrin has over 20 years' experience in business operations and franchising, and has been both a successful franchisee and franchisor. Over the last 6 years he has been the owner of the largest Franchise Spark Hub (telecommunication franchise), and was on the board of the Orb Group (a co-op of franchisees). He has evaluated operations, health and safety, project management and reviewed ways to improve P & L for these businesses. Darrin has owned several other successful franchises, from coffee shops to telecommunications; and his skills are easily transferable to any franchise arena.

Darrin has also had experience on the Franchisor side of the business as a National Franchise Manager, State Manager and Operations Manager within franchise models. All roles have involved him being a part of the franchise team to ensure successful performance, KPIs and business plans to ensure the franchisee is successful.

Before starting with Caci in 2002 Hilary had over 20 years’ experience as a Registered Nurse. In the last 15 years she has had many roles at Caci including Registered Nurse, Treatment Provider, Manager, National Trainer, Treatment Coordinator and has even owned a successful clinic. Hilary brings this wealth of experience to her role as one of our Regional Sales Managers. She has a great understanding of the day to day running of a clinic as well as extensive knowledge and experience of what it takes to be successful.

Over the last 15 years Lisa has been a Sales and Business Manager in a number of growing New Zealand businesses. She’s also owned her own businesses, including a couple of franchises (outside of Caci). Her role as Regional Sales Manager is to support and empower Caci business owners and staff to achieve revenue targets and to help establish an environment and foundation for future sales growth.

Melissa holds a Bachelor of Business, majoring in Marketing, and has been part of the Caci marketing team for over 5 years.

Melissa is responsible for implementing brand and marketing strategy across the Caci group, along with looking after brand design nationwide. She is the first point of contact for Caci franchisees and works closely with them to activate local marketing promotions. She thrives on coming up with fresh ideas that get results and working with her like-minded team.

Sara joined FAB Group holding a Bachelor of Communications majoring in Media Studies with a minor in Public Relations. After working in the radio/media industry for 3 years, she now works at FAB to help activate local marketing material and look after social media.

She loves being part of a successful and driven team. She has a passion for the industry, stays positive, and is always willing to learn something new.

Fran has worked in the beauty industry for over 13 years, with the majority of her time with Caci. Fran has a passion for exceptional customer service and experience within the Caci group. Fran oversees the Centre of Excellence; Caci’s flagship clinic, training academy and support hub. Frans passion for empowering women is what drives her - she is responsible for providing all trainings for new franchisees and all clinic staff and supporting day to day clinical operations for Caci. As the Director of Excellence, Fran ensures clients are always at the forefront of every decision we make.

Fleur brings over 12 years experience in the beauty industry. Her journey has taken her from a qualified Beauty Therapist to General Manager of New Zealand’s largest Day Spa Group. Her experience includes identifying, recruiting and developing a pool of talent both locally and internationally, coaching and driving performance, spa management and implementing sales strategies to enhance growth. 

She enjoys working with her like-minded team who are passionate about what they do. As the Centre of Excellence Clinic and Training Manager, she loves experiencing first- hand the remarkable difference Caci can make to women’s lives. 

Brandy’s eye for detail when it comes to facial assessment and her passion for Caci and the beauty industry has put her in good stead for the Caci National Trainer role.  She is responsible for conducting all Registered Nurse Trainings, supporting Clinics with adverse events and providing ongoing professional development, leadership, empowerment and direction to all Caci Nurses.   

Suzie is a Registered Nurse who has worked for many years in both the public and private sector holding. Suzie's love of appearance medicine was cemented as a Nurse Injector for Caci and this, combined with her love of quality has led her to accept the role of National Registered Nurse Clinic Support. This new role focuses on providing clinical support to Registered Nurses at their clinic site as well as remotely, in relation to professional practice, policy and standards, adverse events and complaints. The role also supports Brandy as National Nurse Educator in providing training and contributes to the ongoing professional development, leadership, empowerment and direction to all Caci Nurses.

Suzie is a perfectionist in her own practice and believes this striving for excellence is a great fit with the FAB group core values.

Chloe is inspired by a purpose, for every person to look in the mirror and to love themselves.

With a successful 10 years of experience in the Beauty & Skincare Industry, Chloe brings a wealth of knowledge to her role as Treatment Coordinator Trainer at our Centre of Excellence.

Chloe is driven to provide meaningful experiences, to educate and to be a part of every client's journey with Caci.

Emily has over 10 years’ experience working in marketing and communication in New Zealand. Prior to FAB Group she worked in the education sector. At FAB Group Emily oversees the marketing team, brand development and the marketing and communications strategies. She is a creative person who is also very analytical. Emily is passionate about collaboration and having strong systems to guide business processes.

After graduating with a Bachelor of Sports Marketing, Chelsea pursued a marketing career in the sports industry before moving to Sony NZ, where she was responsible for coordinating local marketing communications. Chelsea joins the FAB Group team bringing over seven years marketing experience. She has a passion for event activations, public relations and communications. Chelsea is responsible for the marketing communications at FAB Group. She is the point of contact for internal and external communications, including newsletters, social media, print and media.

Keren holds a Bachelor of Communication Studies and a Postgraduate Diploma in Communication Studies (Journalism) and has spent the last three years working in the media industry, specialising in online content and social media.

At FAB Group, Keren is responsible for overseeing the websites, email marketing campaigns and social media pages in support of our national marketing strategies.

Keren is a creative person who thrives on coming up with new ideas and working together with the team to put these into action.

Jade has over 4 years' experience as a graphic designer and has worked in a range of industry areas; from health, promotional marketing, advertising and tourism. 

Jade is responsible for creating artwork for new campaigns, collateral and social media channels.

She loves being challenged, and thrives on working on a range of different projects each day. This variety in work along with the team of passionate, united people at FAB Group is what motivates her to come to work everyday.

Sophie is a member of CPA Australia (Certified Practicing Accountant). She has an excellent knowledge of Finance and Accounting procedures and is equipped with exceptional analytical and problem solving skills. Sophie is responsible for supervising the Finance team preparing Financial and Management Reports, Budgets, Cashflow and Tax requirements. Sophie has over 8 years accounting experience in New Zealand and Hong Kong in multinational companies. Graduated from the University of Auckland, Sophie has a Bachelor of Commerce conjoint Science degree majoring in Accounting and Statistics

Sophie loves the culture and people at FAB Group. She enjoys working for a company that encourages new ideas and are always up for challenges.

Gladys joined FAB Group in March 2018. She is a member of Chartered Accountants Australia and New Zealand. Gladys has over 4 years’ accounting experience and has worked mainly in the home fragrance and skincare industry. She is responsible for supervising the New Zealand finance team, the preparation of Financial and Management reports, budgets, cashflow and tax requirements for NZ and for providing financial advice and support to our business partners. 

Gladys thrives off being challenged and loves to solve problems, while also creating and improving business processes where she can. She has a passion for the industry and is excited to be part of a growing, successful business that has an amazing team. 
 

Wendy is an incredibly experienced accounts clerk and has been with FAB Group for over six years. Prior to this she worked for Fuji Xerox for nine years in Accounts Receivable/Payable. Wendy is responsible for accounts payable, accounts receivable, and royalty invoicing.

Gretchen has returned back to NZ after living abroad for the last  7 years her background  experience consists of 6 years working as a 2IC for one of Australia’s largest Health Care companies. Gretchen is part of the MSL team which is the Direct debit provider for Caci, Gretchen is responsible for all client enquiries and direct debit processing whilst working closely with the Caci clinic and their clients to provide an excellent service.

Teresa has spent 16 years in hotel management, travel & tourism, which included many years abroad in France and Italy working in the hotel industry. A keen fan of snow sports, in recent years Teresa has lived in Queenstown managing one of the luxury hotels there while also acting as Business Development Manager for The Source Magazine. 

Now, enjoying being back home in Auckland with her husband and first baby, Teresa is excited to be part of the FAB Group team and counts customer service and relationship building as her strong points.

Declan has 17 years’ experience in IT Management roles in the media, financial services, retail and IT industries. In his role as IS Director, he directs the IT function of FAB groups businesses from both an operational and strategic point of view.

He enjoys working as part of a dynamic, forward-thinking team who at all times have one eye on the present and one eye on the future.

Sherwin came from a service delivery background where he spent the last 3 years as a service delivery manager for an IT company. The majority of Sherwin's career has been in the IT support industry but also hospitality management. His role at FAB Group is IS Support Co-ordinator where he provides support for the franchisees.

Goran has been in IT for the past 7 years, initially starting out in IT Support as a Service Desk Analyst.

From there it was a starting point for his IT career which eventually led him to be the IT Manager at his previous company.

Goran is always hungry for a challenge and looks forward to using his skills to help the business.

Previously, Nadia worked as Senior Make Up Artist for TVNZ freelance team, and for brands including Estee Lauder, Chanel, and Clarins. As Christian Dior Training Manager, she had the highest Mystery Shopper elevation in Asia Pacific 2 years running. Nadia has been at FAB Group for 5 years. During this time she has pushed Smashbox to become the number one colour brand in Life Pharmacy’s. Nadia brings with her a wealth of knowledge to her role at FAB Group. Nadia has passion for makeup and coaching staff so they can reach their full potential.

After 20 years as a hairdresser Linda wanted a change, and completed a Beauty Therapy Degree. Linda’s role at Beauty Distributors is to educate clients and stockists on the Murad skincare range, and help stockists run successful events. She believes that with a simple regime, everyone can look fresh and amazing. The most enjoyable part of her job is making a difference to people’s lives. “I understand how bad skin can affect one’s confidence, this is where I feel I can make a difference."

Sam is a passionate makeup artist with 10 years’ experience in the cosmetic & beauty industry. As the National Trainer for Smashbox Cosmetics she strives to educate and inspire all! Sam also leads the Smashbox Pro Team and is the lead creator of all NZFW Make Up Looks for some of NZ’s top designers

Wendy has a wealth of warehouse, distribution and logistics knowledge and experience, having worked in warehousing for 25 years. She has worked for several companies and she comes to us from Seedling NZ, but has also had experience in the beauty industry during her time with MOR Cosmetics. Wendy manages the day to day running of the FAB Distribution Department and it's team ensuring a timely and efficient turnaround of product.

Lisa has been with FAB Group for over three years, initially as our customer service administrator, now she has a new role as our Distribution Assistant Manager. She is responsible for picking, packing, dispatching orders as well as responding to customer queries and other tasks within the warehouse.

Lisa is passionate about customer service and makes it her priority to ensure all queries are answered promptly and orders are delivered as quickly as possible.

Christiana is our Warehouse Assistant and has worked at FAB Group for 6 years. She is responsible for picking, packing, dispatching and processing orders. She also ensures stock quality is maintained and assists the Logistics Manager. Christiana has also worked abroad, prior to FAB Group she worked on reception in an administrative role for a high school in Rarotonga. Christiana is passionate about the products we distribute. She strives to ensure every order is accurate and delivery occurs in a timely manner.