Meet the Team

A Registered Nurse and co-founder of FAB Group, Jackie has been responsible for the development of industry leading clinical and operational processes. Her prior international business experience in the service sector has led to the relentless focus on service that Caci and FAB have today. Jackie is a pioneer with a constant drive to find a better way to deliver results for all stakeholders. She is acknowledged as one of NZ’s leading business experts in the appearance enhancement industry. Jackie was also recently selected as a Finalist in EY Entrepreneur of the Year 2016 and recently was recognised for her contribution to the industry at the New Zealand Best in Beauty Awards.

David is a co-founder of FAB Group. He has a BSc from Auckland University and an MBA from Open University (UK). David has a background in the IT industry and prior to FAB Group, was a Commercial Director for a UK based software development company. David is tenacious, creative and visionary and has a unique ability to make connections that others do not. He is the key driver in developing new ways to grow and develop the franchise and business model.

Kendall comes from a background working as a Personal Assistant/Para Consultant within the recruitment industry. She has always had a passion for beauty therapy so the decision to join FAB Group was an easy one.

Kendall works as the Executive Assistant to both the CFO and COO along with Managing the FAB support office. She has experience in a very similar role so understands the importance of her support to the executives and wider team. She enjoys helping people and being a part of a successful, growing business while working alongside supportive, innovative and like minded people.

Julian Lofts is one of New Zealand's leading cosmetic surgeons. Julian works full time in private practice in Remuera, specialising in cosmetic and reconstructive breast surgery, body and face surgery as well as offering minor surgical procedures including skin cancer and melanoma removal.

Julian has extensive experience with the Biodimensional® system of implants for reconstruction patients and recommend a range of implants including Polyurethane coated breast implants for cosmetic patients, while working alongside patients to ensure their expectations are met.

My team and I provide the full range of cosmetic options including breast augmentation, breast reduction, breast lifts (mastopexies), male breast reduction (gynaecomastia) and breast reconstruction for women undergoing complete or partial mastectomy. In addition to breast surgery, I also offer facial rejuvenation options including facelifts, blepharoplasties (eyelids), otoplasty (ear surgery) and neck lifts.

Dr Ronald Goedeke is an Appearance Medicine physician based in Albany, Auckland and has been practicing Cosmetic Medicine since 1997. Dr Ron is a foundation member of the New Zealand College of Appearance Medicine, Board member on the Caci Clinic Advisary team, a member of the American Academy of Anti-Aging Medicine and a director of Biosphere Nutrition.

Dr Ron is the Medical Director of the Lipsuction Instititue and is one of New Zealand’s most experienced doctors performing Liposuction. For those who Liposuction is not appropriate, he offers a 6 week weight loss programme, Beta HCG, suppressing ones appetite for incredible results.

The greater wellness picture is achieved combining nutritional medicine with Bio identical hormone replacement with techniques to make one feel and look better.

The Fiji Wellness Retreat has been set up to enlighten patients on their overall Health and Wellness.  It involves a 5 day programme of integrative medicine, wellness, dietary and lifestyle changes.

Michelle Locke is a highly regarded Plastic and Reconstructive Surgeon at Middlemore Hospital with a sub-speciality interest in breast reconstruction. She qualified in New Zealand and gained extensive Fellowship experience at prestigious plastic surgical practices in North America. She is involved in the delivery of both elective (planned) and acute (emergency) plastic surgical treatment for the greater Auckland region. Her clinical role includes supervising new graduate doctors and teaching plastic surgery trainees.

Michelle is a Senior Lecturer in Surgery with the University of Auckland and has continued her involvement in fundamental scientific research since completion of her Doctorate of Medicine. Her current research interests include skin engineering, keloid scars and radiation damage. She is focused on bringing research developments from bench to bedside. To this end, she is actively involved in creating greater collaboration between clinical Plastic Surgeons and scientific researchers.

As part of her role with the University of Auckland, Michelle also sits on several curriculum development committees at the Medical School and contributes to the examination of medical students and junior doctors. She is married with two children.

Jackie Smith, a Registered Nurse, founded Caci. Jackie is keen to bring balance, simplicity and accessibility to the appearance industry. “Where once I thought that women’s quest for beauty was perhaps a little superficial, over the years I have come to understand that the need to look attractive is a fundamental need that is found across all cultures. Confidence about appearance has a knock-on effect on the rest of our lives. At Caci we believe that every woman has the right to feel confident about her looks”

Jackie has spear-headed the introduction of Cosmetic Nurses Specialists to the cosmetic industry. She is an ardent advocate of the concept of collaborative, multidisciplinary delivery of health care. With the Caci model we have been able to demonstrate that nurses, doctors, and business professionals, working as a team are able to increase the accessibility of some treatments to the general public at the same time as maintaining or increasing standards.

Glenice has a varied background with experience in franchising, health care and beauty education. With over 20 years in the franchising industry and having been both a franchisee and then a key figure in the establishment and growth of several franchises, she is regarded as one of New Zealand’s most experienced franchise experts. Glenice has exceptional people management skills, and cares greatly about team development. As COO Glenice is responsible for the execution of FAB Group’s ambitious strategic plan through her team.

With over 12 years’ experience in the industry, Richard has held roles including Senior Franchisee Recruitment, Operator, Supplier and Business Development in the health and fitness industry, and has experience in growing global brands in the UK market.

Richard has an appetite for success and his interest in all aspects of the health industry. Based in London, UK, Richard will lead Franchisee Recruitment and grow the Skinsmiths brand as we expand throughout the UK. 

Following 11 years in Account Management and Senior Sales Management, Tania joined the Caci family as a Treatment Coordinator, working in one of our highest volume clinics based in Wellington. There, she was able to utilise her experience and develop her skills further. She gained a real passion for the beauty and appearance industry, and enjoyed being part of a fantastic brand that focuses on results and meeting clients expectations. 

Katherine graduated from the University of Leeds studying International Business with Marketing and joined our UK team to help launch the Skinsmiths brand in London. While at university, she had a placement year at L'Oreal UK as a digital executive, working across three brands in the Professional Products Division. 

Following graduation she dabbled in Makeup Artistry for Bobbi Brown and got some valuable in-store, local marketing experience - part of the wealth of knowledge she brings to her current role as Brand Activation Manager for Skinsmiths UK. With her background in beauty and marketing skills (not to mention her talent for baking world-renowned banana bread!) Katherine is a valuable part of of the UK team. 

Dale has worked in the mechanical industry since 2007. He has valuable experience in the implementation of effective support systems and problem solving approaches. He has a passion for understanding and learning about new technology. His past experience means that he is customer focused and has a clear understanding of the importance of minimising equipment downtime.

As Global L&D Manager, Melanie leads the design, implementation and ongoing evolution of a global learning & development framework for the FAB Group. She brings to the team her 10+ years of experience in the learning and development space - designing, developing and implementing blended learning solutions for numerous businesses including The Laminex Group, AA Insurance and, just prior to joining us, The Warehouse Group (including The Warehouse, Warehouse Stationery, Noel Leeming and Torpedo7).

Melanie is absolutely passionate about learning and bringing out the best in those she works with. She is focussed on making learning as tangible and real-life applicable as possible, and takes pride in designing and developing the right solution for the business needs, ensuring the business achieves our strategy whilst also fostering the growth and development of each individual as a ‘life-long learner’.

She’s excited to be working in the skin care industry and for a company which is dynamic, people-centred and performance-driven.

Sarah has been with FAB Group for over 5 years in a range of roles, working across the operations and clinic side of the business. In her current role as our eLearning and Content Development Manager, she ensures that up to date best practice, policies and procedures are readily available to assist franchisees and their staff in running their businesses efficiently.

She loves the work hard, play hard attitude at FAB and working with passionate, like-minded people to achieve success.

Before starting with Caci in 2002 Hilary had over 20 years’ experience as a Registered Nurse. In the last 15 years she has had many roles at Caci including Registered Nurse, Treatment Provider, Manager, National Trainer, Treatment Coordinator and has even owned a successful clinic. Hilary brings this wealth of experience to her role as the Director of the Centre of Excellence, Caci's flagship training academy, clinic and support hub. She has a great understanding of the day to day running of a clinic as well as extensive knowledge and experience of what it takes to be successful.

Brandy’s eye for detail when it comes to facial assessment and her passion for Caci and the beauty industry has put her in good stead for the Caci National Trainer role.  She is responsible for conducting all Registered Nurse Trainings, supporting Clinics with adverse events and providing ongoing professional development, leadership, empowerment and direction to all Caci Nurses.   

Suzie is a Registered Nurse who has worked for many years in both the public and private sector holding. Suzie's love of appearance medicine was cemented as a Nurse Injector for Caci and this, combined with her love of quality has led her to accept the role of National Registered Nurse Clinic Support. This new role focuses on providing clinical support to Registered Nurses at their clinic site as well as remotely, in relation to professional practice, policy and standards, adverse events and complaints. The role also supports Brandy as National Nurse Educator in providing training and contributes to the ongoing professional development, leadership, empowerment and direction to all Caci Nurses.

Suzie is a perfectionist in her own practice and believes this striving for excellence is a great fit with the FAB group core values.

Chloe is inspired by a purpose, for every person to look in the mirror and to love themselves.

With a successful 10 years of experience in the Beauty & Skincare Industry, Chloe brings a wealth of knowledge to her role as Treatment Coordinator Trainer at our Centre of Excellence.

Chloe is driven to provide meaningful experiences, to educate and to be a part of every client's journey with Caci.

Amy is an accomplished Sales and Marketing Director with extensive experience in developing and executing marketing and business plans for retail and Ecommerce, building strategies to increase sales in SMEs and developing new channels for business. Her specialty is relationship building, leveraging brand alignment and business to business opportunities.

With over 10 years successful history in high pressure competitive markets she is used to working with international brands and driving sales through retail. She is extremely passionate about woman in business, and being part of very successful teams who like to challenge the status quo.

Drift is an accomplished Manager with extensive experience in management roles in the UK, US, Australia and NZ. With a retail sales, marketing and operational focus, her most significant role was Country Manager overseeing 178 Bra's & Things stores across Australia with 2000 staff.  She has also worked as National Operations Manager for K&K Fashions, Marketing Manager and Regional Manager for Overland and Mi Piaci Brands - and roles with Estee Lauder, Christian Dior, Prada Beauty and Yves Saint Laurent.

Drift has most recently been working with Forme Spa as General Manager, overseeing 7 company owned Spas. Her specialty is relationship and team building, supporting store owner/managers and their teams to achieve growth. As Acting General Manager, she is responsible for the leadership and business unit management of the Caci division of FAB Group.

Fran has worked in the beauty industry for over 13 years, with the majority of her time with Caci. Fran has a passion for exceptional customer service and experience within the Caci group and is driven by a focus on empowering women. Previously, she oversaw the Centre of Excellence; Caci’s flagship clinic, training academy and support hub before moving into the role of Operations Manager.

In this role she is responsible for improving business efficiency and supporting day to day clinical operations for Caci. As Operations Manager, Fran helps ensure that clients are always at the forefront of every decision we make.

Over the last 15 years Lisa has been a Sales and Business Manager in a number of growing New Zealand businesses. She’s also owned her own businesses, including a couple of franchises (outside of Caci). Her role as National Sales Manager is to support and empower Caci business owners and staff to achieve revenue targets and to help establish an environment and foundation for future sales growth.

Fleur brings over 12 years experience in the beauty industry. Her journey has taken her from a qualified Beauty Therapist to General Manager of New Zealand’s largest Day Spa Group. Her experience includes identifying, recruiting and developing a pool of talent both locally and internationally, coaching and driving performance, spa management and implementing sales strategies to enhance growth. 

In her previous role as Centre of Excellence Clinic and Training Manager, she enjoyed experiencing first-hand the remarkable difference Caci can make to women's lives. Now as Regional Sales Manager for Caci, Fleur is responsible for supporting Caci business owners and staff in achieving their business goals.

Kellee is the Project Manager for new clinic fitouts at Caci and also coordinates operational support across our network of clinics around the country.

Tagavai is an Electrical Engineer recently finished studying at AUT University, with an interest in adapting to the changing technological development of the future. Currently, he's further improving his technical skills at FAB, working alongside Dale in providing efficient and effective support to clinics, servicing and repairing cosmetic machines.

Prior to joining FAB, he gained experience working at the Power Station in Niue before completing his studies at AUT. 

Emily has over 10 years’ experience working in marketing and communication in New Zealand. Prior to FAB Group she worked in the education sector. At FAB Group Emily oversees the marketing team, brand development and the marketing and communications strategies. She is a creative person who is also very analytical. Emily is passionate about collaboration and having strong systems to guide business processes.

Melissa holds a Bachelor of Business, majoring in Marketing, and has been part of the Caci marketing team for over 5 years.

Melissa is responsible for implementing brand and marketing strategy across the Caci group, along with looking after brand design nationwide. She is the first point of contact for Caci franchisees and works closely with them to activate local marketing promotions. She thrives on coming up with fresh ideas that get results and working with her like-minded team.

Sara joined FAB Group holding a Bachelor of Communications majoring in Media Studies with a minor in Public Relations. After working in the radio/media industry for 3 years, she now works at FAB to help activate local marketing material and look after social media.

She loves being part of a successful and driven team. She has a passion for the industry, stays positive, and is always willing to learn something new.

After graduating with a Bachelor of Sports Marketing, Chelsea pursued a marketing career in the sports industry before moving to Sony NZ, where she was responsible for coordinating local marketing communications. Chelsea joins the FAB Group team bringing over seven years marketing experience. She has a passion for event activations, public relations and communications. Chelsea is responsible for the marketing communications at FAB Group. She is the point of contact for internal and external communications, including newsletters, social media, print and media.

Keren holds a Bachelor of Communication Studies and a Postgraduate Diploma in Communication Studies (Journalism) and has spent the last three years working in the media industry, specialising in online content and social media.

At FAB Group, Keren is responsible for overseeing the websites, email marketing campaigns and social media pages in support of our national marketing strategies.

Keren is a creative person who thrives on coming up with new ideas and working together with the team to put these into action.

Jade has over 4 years' experience as a graphic designer and has worked in a range of industry areas; from health, promotional marketing, advertising and tourism. 

Jade is responsible for creating artwork for new campaigns, collateral and social media channels.

She loves being challenged, and thrives on working on a range of different projects each day. This variety in work along with the team of passionate, united people at FAB Group is what motivates her to come to work everyday.

Anita is our Product Manager, responsible for the leadership, business unit management and global launch of Skinsmiths own brand product to support international business growth plans.

She has over 15 years’ experience with multi-national FMCG companies in trade marketing, business and new product development in the skincare/ personal care category.   
 
Anita is passionate about skincare, and brings a truly international flavour being fluent in both English and Mandarin. She has worked extensively throughout the Asia Pacific region, been educated in Canada and USA, and moved to New Zealand in 2010.

Maddie has worked for Caci and Fabgroup on and off for the last 7 years in different roles, giving her a great understanding of many aspects of the business. Maddie has always had a passion for our industry and been a lover of all things skin. Now she is working as the Product Development Specialist, co-ordinating the development and manufacture of our own skincare line, Ki. This includes market research, coordinating suppliers and formulators, plus sourcing packaging. 

Maddie loves the FAB company culture and the long-term friendships she has made within the group.

After 20 years as a hairdresser Linda wanted a change, and completed a Beauty Therapy Degree. Linda’s role at Beauty Distributors is to educate clients and stockists on the Murad skincare range, and help stockists run successful events. She believes that with a simple regime, everyone can look fresh and amazing. The most enjoyable part of her job is making a difference to people’s lives. “I understand how bad skin can affect one’s confidence, this is where I feel I can make a difference."

Wendy has a wealth of warehouse, distribution and logistics knowledge and experience, having worked in warehousing for 25 years. She has worked for several companies and she comes to us from Seedling NZ, but has also had experience in the beauty industry during her time with MOR Cosmetics. Wendy manages the day to day running of the FAB Distribution Department and it's team ensuring a timely and efficient turnaround of product.

Lisa has been with FAB Group for over three years, initially as our customer service administrator, now she has a new role as our Distribution Assistant Manager. She is responsible for picking, packing, dispatching orders as well as responding to customer queries and other tasks within the warehouse.

Lisa is passionate about customer service and makes it her priority to ensure all queries are answered promptly and orders are delivered as quickly as possible.

Christiana is our Warehouse Assistant and has worked at FAB Group for 6 years. She is responsible for picking, packing, dispatching and processing orders. She also ensures stock quality is maintained and assists the Logistics Manager. Christiana has also worked abroad, prior to FAB Group she worked on reception in an administrative role for a high school in Rarotonga. Christiana is passionate about the products we distribute. She strives to ensure every order is accurate and delivery occurs in a timely manner.

Sophie is a member of CPA Australia (Certified Practicing Accountant). She has an excellent knowledge of Finance and Accounting procedures and is equipped with exceptional analytical and problem solving skills. Sophie is responsible for supervising the Finance team preparing Financial and Management Reports, Budgets, Cashflow and Tax requirements. Sophie has over 8 years accounting experience in New Zealand and Hong Kong in multinational companies. Graduated from the University of Auckland, Sophie has a Bachelor of Commerce conjoint Science degree majoring in Accounting and Statistics

Sophie loves the culture and people at FAB Group. She enjoys working for a company that encourages new ideas and are always up for challenges.

Wendy is an incredibly experienced accounts clerk and has been with FAB Group for over six years. Prior to this she worked for Fuji Xerox for nine years in Accounts Receivable/Payable. Wendy is responsible for accounts payable, accounts receivable, and royalty invoicing.

Gretchen has returned back to NZ after living abroad for the last  7 years her background  experience consists of 6 years working as a 2IC for one of Australia’s largest Health Care companies. Gretchen is part of the MSL team which is the Direct debit provider for Caci, Gretchen is responsible for all client enquiries and direct debit processing whilst working closely with the Caci clinic and their clients to provide an excellent service.

Teresa has spent 16 years in hotel management, travel & tourism, which included many years abroad in France and Italy working in the hotel industry. A keen fan of snow sports, in recent years Teresa has lived in Queenstown managing one of the luxury hotels there while also acting as Business Development Manager for The Source Magazine. 

Now, enjoying being back home in Auckland with her husband and first baby, Teresa is excited to be part of the FAB Group team and counts customer service and relationship building as her strong points.

Martina has come from a management role in the retail sector and has over 30 years of customer service experience. At FAB, she's part of the MSL team, which handles all direct debit responsibilities for Caci.

In this role, Martina is responsible for all client enquiries and direct debit processing and she works closely with the Caci Clinic teams and their clients to provide excellent service. 

Declan has 17 years’ experience in IT Management roles in the media, financial services, retail and IT industries. In his role as IS Director, he directs the IT function of FAB groups businesses from both an operational and strategic point of view.

He enjoys working as part of a dynamic, forward-thinking team who at all times have one eye on the present and one eye on the future.

Sherwin came from a service delivery background where he spent the last 3 years as a service delivery manager for an IT company. The majority of Sherwin's career has been in the IT support industry but also hospitality management. His role at FAB Group is IS Support Co-ordinator where he provides support for the franchisees.

Goran has been in IT for the past 7 years, initially starting out in IT Support as a Service Desk Analyst.

From there it was a starting point for his IT career which eventually led him to be the IT Manager at his previous company.

Goran is always hungry for a challenge and looks forward to using his skills to help the business.

David is a business intelligence, data warehousing and analytics professional with experience designing, developing and implementing BI solutions. David is passionate about applying best practice to drive real business value, and enabling the organisation to achieve and maintain a strong competitive advantage.

At FAB, David is responsible for managing our data infrastructure and providing accurate, on-time reporting and insight for the company.

As HR Advisor Nicola brings us practical people solutions for a constantly changing world.

She has over six years of HR experience and previously worked for Deutsche Bank and The Financial Times in London. In addition, she has spent over five years volunteering in early childhood education.

Nicola has always had a passion for people and her experience in the education sector inspired her to want to work for a more dynamic company that is learning and growing all the time.

Nicola’s role includes Recruitment, Reward, Performance Development and other matters included in the employee life cycle.